REINGENIERÍA DE PROCESOS EN LOS FLUJOS DE INFORMACIÓN DE UNA EMPRESA DE LA INDUSTRIA ALIMENTARIA

Abstract

The strategies implementation that enable continuous improvement organizations, force them to search alternatives that best suit their needs, taking into consideration the information technology development which will generate a faster flow of information, helping so to minimize costs and to have a more efficient production process so as a better control of activities at all levels of a company and also to make fast decisions; for this is necessary to use of strategies implementation such as Business Process Reengineering (BPR) and the implementation of Systems Information. This thesis focuses primarily on the design of a methodology to combine the Business Process Reengineering with the Enterprise Resource Planning (ERP) to help any organization in the definition and operation of its processes and flows information, the implementation of the stages of planning and identification, analysis and design, which are the first two stages of the proposed methodology. This study was conducted in a food industry company, which has around one hundred twenty four employers on which was detected as problematic, the lack of comprehensive knowledge of their processes and their interaction with all its departments, causing delays in the main process flow to be executed without the required information , or the right time so as without intercommunication among departments, because the absence of an adequate information system that supports the integration of its activities. In this analysis I have done a research from all company departments, starting from the first hierarchical level analysis of the company, its environment and its organizational structure, and then in a second hierarchical level, I analyzed the general processes of each department to determine the main process flow and so comply with the main objective of this thesis.