MODELO DE ADMINISTRACIÓN DE LA INNOVACIÓN TECNOLÓGICA PARA UN HOTEL DE 4 ESTRELLAS

Abstract

Nowadays, technological advances are growing exponentially and changing expectations of individuals and organizations who demand better services and products with more quality. Technological innovation as such, speeds up processes, improve their quality of customer services, maintaining the hotel to the vanguard technology within their economic possibilities and thereby become more competitive. The problems in the four-star hotels is the feasibility of manage the technology that they use, to try to solve this problem in research, making using of the theoretical perspective of systems science, finding that the subject of study lacks of administration technological innovation into their operations and services, where customers require and demand satisfy their needs by improving the efficiency of services received through the use of technological innovation. At the end of the research, it proposed it management model for technology innovation which converge all the elements of a hotel, thereby allowing expedite services offered to the client as well as improve their relationship.