DIAGNÓSTICO DEL HARDWARE Y SOFTWARE DE LA RED ACADÉMICA EN LA ESIQIE

Abstract

The modern society is characterized by the communication and information technologies (CIT) massive use. Generally, the CIT manages a group of necessary systems for the information management, and specially, the necessary computer and programs in order to convert, store, manage, transmit and convert it. In the other hand, the CIT management is one of the hardest things to do in the ‘Unidad de Informatica ESIQIE’, because of the norms, web browsers diversity and Institutional Academic Network Users in the ESIQIE.

Sometimes the preventive and corrective maintenance services attended by ‘Unidad de Informatica ESIQIE’ are delayed because the Institutional Academic Network Users don’t know the right way to operate the Informatics Systems, so they don´t know how to express its behavior.

It’s necessary to clearly identify every kind of troubles in the informatics systems for improve the solutions to them. Using the MORT methodology as logic based tool to determine the informatics systems behavior and its interaction with the Institutional Academic Network Users, ‘Unidad de Informatica ESIQIE’ understands the real problems in the informatics systems. Para determinar los problemas más recurrentes en los sistemas informáticos, empleamos una técnica de control de reportes para identificar y clasificar la mayor cantidad de problemas experimentados por los usuarios de la Red Académica Institucional basados en la forma de operación de estos.

In order to determine the most frequent troubles in the informatics systems, ‘Unidad de Informatica ESIQIE’ use a report control technique that allows to identify and classify the biggest amount of problems experienced by the Institutional Academic Network Users and based in the way they operate the informatics systems.

Establishing the most common failures in the informatics cystems and the way to solve them, we improve the time used in the corrective services requested to this area by the Institutional Academic Network Users in ESIQIE.

The research project shows the preliminary results of the analysis of the above incident by applying the MORT technique (“Management and Oversight Risk Tree”) in the most frequent problems present in informatics systems experienced by the Institutional academic Network users.

The MORT technique may be regarded as a structured checklist in the form of a complex ‘fault tree’ model that is intended to ensure that all functional aspects are considered in the error cause analysis.