EVALUACIÓN DEL SISTEMA INTEGRAL DE GESTIÓN PARA DICONSA, S.A. DE C.V

Abstract

Diconsa S.A. de C.V. is a majority state-owned company, which contributes to the welfare and equal opportunities for the inhabitants of the towns with population in poverty, through the supply of basic goods and complementary, with the participation of society. Currently serving more than 23 000 community stores across the country. In Diconsa S.A. de C.V., the main strategic line of top management to fulfill its mission, is the automation and modernization of business processes, however, the company lacks a comprehensive management system, enabling it to carry out an automatic evaluation using key performance indicators, to facilitate and improve decision-making. With regard to the context of supply programs, this work describes Diconsa S.A. de C.V., the social development sector in Mexico, and some international supply systems. It also describes the three main integrated management systems on the market: balanced scorecard, business intelligence and enterprise resource planning. Evaluation of these systems was performed using variables feasibility, acceptability and appropriateness, integrated into an instrument that was applied to experts in the field. This allowed combine documentary research with the field, in order to find the best system. The results revealed that business intelligence would be the best choice for Diconsa S.A. de C.V. The importance of conducting this research lies in the importance of the operation Diconsa for Mexico, in terms of supply and social development. By having a comprehensive business management system, managers of the company has the ability to make better decisions, more efficient operation and even anticipate future events that may impact positively on the fight against poverty and inequality.