PROPUESTA DE OPTIMIZACIÓN DE LA HERRAMIENTA DE AUTOEVALUACIÓN DE LA NORMA ISO 9004:2009 (NMX-CC-9004-IMNC-2009)

Abstract

In this work, a new tool of self evaluation for quality management systems performance is proposed, based on the one from the international standard ISO 9004: 2009 (NMX-CC-9004-IMNC-2009), which after a careful analysis was considered not to be clear nor complete enough for its successful implementation. The research methodology included a deep analysis of the original self evaluation tool, the gathering of expert’s opinions about its simplicity, difficulty of use and redesign convenience. The evaluation topics that the existing tool proposes were studied and compared with the key elements of the quality management principles for its redesign. This new version is presented in an electronic file with automatic calculations and interpretation of results about the organizational maturity in each of the elements. The proposed tool is more practical, clearer and easier to use. It generates a graph and general recommendations according to the maturity level results, leading to continuous improvement and sustained success actions development, which intends to broaden its implementation.