SISTEMA DE GESTIÓN DE LA INFORMACIÓN PARA OPTIMIZAR LA COMUNICACIÓN EN LA SUBDIRECCIÓN DE OBRAS DEL CENTRO SCT MICHOACÁN

Abstract

The information plays a very important role in the life of the man; it has been the base of the knowledge and at the moment a vitally important dimension for the organizations thanks to the technology of the information that it looks for to communicate the information of instantaneous way and needs, reason why the form has occurred him in which it is managed is determining for it. Thus, the dependencies of the Public Administration of Mexico must apply the extensive range of tools available so that they are competitive and they grant the services that the society demands, and the Secretaría de Comunicaciones y Transportes (SCT) must observe and fulfill these principles. The present investigation shows the situation that has appeared in the handling of information in the Subdirección de Obras del Centro SCT Michoacán during years 2008 to the 2010, where it has existed until a 12% of requests of information without taking care of, and more of a 20% of requests taken care off of incomplete way in average during these years, according to the analyzed files that build in the power of the different areas from the Subdirección de Obras. The SCT as dependency jeopardizes with the transparency in the information and surrender of accounts, can improve their results adopting a system that allows to manage the information so that it optimizes the communication and by consequence a rational use of its material resources will exist, the advantage of the human capital in well defined specific tasks and, the fulfillment of the informative functions that are inherent part to the daily activities and to count on the valuable resource of an opportune information and needs that it makes possible the decision making based on the certainty from which the data have been received, analyzed and communicated under a system adapted to the needs.