ESTRUCTURACIÓN DE UN SISTEMA PARA EL CONTROL Y SEGUIMIENTO DE LAS SOLICITUDES DE LOS USUARIOS DE TECNOLOGÍA DE INFORMACIÓN Y COMUNICACIONES (2008-2010): EL CASO DEL CENTRO SCT MICHOACÁN

Abstract

The research work described below arises because the problems presented at the Centro SCT, There isn’t a system which takes control and efficient monitoring of requests made by Information Technologies (IT) users, so that, from the results obtained through Application of the surveys, the target proposed was structure a computer system that runs on the intranet, which can be controlled and monitored the request IT users. Was carried out following an investigation of the different factors affecting this issue, to validate these variables was conducted a survey sample selected to people from the Centro SCT, regardless of the position designated. The most frequent factors identified in this study, diagnosis, were as follows: The lack of control in the request users to Departamento de Informática and the lack of monitoring for monitoring request, also the absence from a source that would verify, the Departamento de Informática, completion of the services performed by the IT user’s attention. With the validation of the results of the surveys, proposed to structure system for control and monitoring of the request IT users at the Centro SCT Michoacán, which take an effective control and monitoring of the requests that make IT users.