PROPUESTA DE MEJORA DE LA CALIDAD ACADÉMICA Y ADMINISTRATIVA EN EL SISTEMA DE GESTIÓN EN LA UNIVERSIDAD TECNOLÓGICA DE NEZAHUALCÓYOTL

Abstract

The current research aims to Evaluate the Management System for Quality of the Netzahualcoyotl Technological University (UTN), in order to make a proposal to improve the quality in its academic and administrative processes. Based in the theoretical framework for the systems for quality and educational quality the characteristics and the usage of those in the organizations and the university itself were revised, and also were the evaluation models which have the Premio Nacional de Calidad (National Quality Price), the Quality Evaluation Model form the Technological Universities Subsystem (MECASUT), the established requirements for accreditation by the Consejo para la Acreditación de la Educación Superior (Superior Education Accreditation Council), quality assessment criteria of a superior education program and the Quality Management System (SGC) under the International Norm ISO 9001:2008. The study was done through the identification of the fulfilment requirements of the Quality Management System (SGC) certified under the norm ISO 9001:2008, correlating them with the different established variables in the Ishikawa diagram, known as the 5 Ms Diagram. The questionnaire with a poll technique was used as an instrument of evaluation for the teachers and management staff, it was validated by technique experts, from whom we obtained information which was statistically analyzed to get a real perception of the situation of the SGC in the UTN. From this analysis the main result was to define strategic leading lines and projects for the continuous improvement of the education and administrative processes, which will let to fulfill the Institutional Teaching Programs, Career and Technological Services, Entailment and Administration and Finance which are established in the Institutional Development Program (PID) 2008-2011 of the UTN, which invariably will redound in completing the PID. Besides it will institutionalize the “Modelo Nacional de Competitividad” (National Competitiveness Model) in the UTN towards the goal of a total quality culture among the university community