Administración del conocimiento y modelos de calidad como estrategias competitivas en las pequeñas y las medianas empresas de software

Abstract

The current research analyzes the situation of the software industry in Mexico compared with other developing countries considered leaders on the area. This thesis is focused on small and medium software companies, their importance, the problems they face and the chances of success in a global market. This research presents some perspectives about the knowledge management as an strategy to improve the creativity, innovation and creation of intellectual capital in software companies. It also describes the enterprise quality evolution and particularly, describes the quality models available for small and medium software companies, focus on the maturity process model for software development and the certifications available regarding the quality models. The results of this research suggest that the knowledge management and the quality models are complementary strategies that look forward to improve the process of small and medium Mexican software companies in order to be more efficient, competitive and adaptable to the demands of the domestic and international markets.